Experience Designer – Employee UX Portal Designer
Core
Design intuitive, scalable self-service employee portals and omni-channel experiences to reduce support effort and improve employee productivity.
Role type
Senior IC Experience Designer (Employee UX Portal)
Builds
Enterprise self-service portals (ServiceNow, SharePoint) and internal digital experiences
Domain
Financial Services / Enterprise HR & IT
Deliverable
product features
Required skills
UX Strategy & Research, Enterprise Portal Design, Interaction & Information Architecture, UI/Visual Design, Platform Expertise (ServiceNow, M365), Data-Driven Optimization, Content Strategy & UX Writing, Workflow & Automation Design, Cross-Functional Collaboration, Technology & Integration Awareness, Change Management & Adoption, AI-Enabled Experience Design
Preferred skills
Front-end coding (HTML5, CSS3, JavaScript)
Technologies
ServiceNow, Microsoft 365, SharePoint, Scrum/Agile
Responsibilities
Conduct user interviews, surveys, and usability testing; design and enhance employee self-service portals; create intuitive flow designs and structure complex enterprise content; develop wireframes and interactive prototypes; leverage analytics and A/B testing to improve adoption; partner with IT, HR, and operations teams; design for API-driven integrations; drive portal adoption through onboarding and communication strategies.
Seniority
Senior, hands-on IC