Customer Experience Customer Success Specialist
Core
Partner with enterprise customers to drive strategic software adoption, orchestrate technical adoption plans, and de-risk complex data center deployments using AI-driven insights and deep networking expertise.
Role type
Senior Customer Success Specialist (Technical Advisor)
Builds
Technical Adoption Plans (TAPs), executive briefings, architecture workshops, and multi-domain validation labs
Domain
Data Center Networking & Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data center network design and deployment, core networking protocols (BGP, QoS, switching), compute and storage resources (SAN, GPUs, FPGAs), virtualization and container platforms (Red Hat, Kubernetes, OpenShift, OpenStack), data center overlay technologies (VXLAN EVPN, GENEVE), AI analytics for adoption planning, cross-functional team coordination, technical mentoring
Preferred skills
Infrastructure as code, CI/CD pipelines, open-source monitoring tools (ELK, TIG stack), storage protocols (SAN, FC, FCoE), public cloud integration, lossless Ethernet fabrics (RoCEv2, InfiniBand), Zero-Touch Provisioning via API
Technologies
BGP, QoS, VXLAN EVPN, GENEVE, Kubernetes, OpenShift, OpenStack, Red Hat, SAN, FC, FCoE, ELK, TIG stack, RoCEv2, InfiniBand
Responsibilities
Lead complex adoption strategies across enterprise segments using AI analytics; Coordinate TAP execution integrating technical achievements with account strategies; Facilitate executive briefings and scaled Insight Series; Integrate advanced telemetry and AI models to resolve complex blockers; Translate field signals into product improvements; Mentor technical talent across regional and global teams
Seniority
Senior, hands-on IC with mentorship responsibilities
