Customer Experience Customer Success Specialist
Core
Partner with enterprise customers to drive software adoption, orchestrate technical adoption plans, and de-risk complex data center deployments using AI-driven insights and deep networking expertise.
Role type
Senior Customer Success Specialist (Technical Advisor)
Builds
Technical Adoption Plans (TAPs), executive briefings, and scaled enablement workshops for enterprise clients.
Domain
Data Center Networking & Infrastructure
Deliverable
production ML models
Required skills
Data Center network design, BGP, QoS, switching, compute/storage resources (SAN, GPUs, FPGAs), virtualization (Red Hat, Kubernetes, OpenShift), container platforms, data center overlay technologies (VXLAN EVPN, GENEVE), AI analytics, technical consulting
Preferred skills
Infrastructure as code, CI/CD pipelines, open-source monitoring (ELK, TIG stack), public cloud integration, RoCEv2, InfiniBand, Zero-Touch Provisioning
Technologies
BGP, QoS, VXLAN EVPN, GENEVE, Kubernetes, OpenShift, OpenStack, SAN, FC, RoCEv2, InfiniBand, ELK, TIG stack
Responsibilities
Lead complex adoption strategies across enterprise segments; Coordinate TAP execution across cross-functional teams; Facilitate executive briefings and architecture workshops; Integrate advanced telemetry and AI models to resolve blockers; Translate field signals into product improvements; Mentor technical talent across regional and global teams.
Seniority
Senior, hands-on IC
