Technical Consulting Engineer
Core
Resolve complex, high-impact customer technical issues for network assurance and observability platforms, collaborating with engineering to drive product quality and automation.
Role type
Senior Technical Consulting Engineer (Customer Engineering Support)
Builds
Real-time network visibility solutions for enterprises and service providers
Domain
Network Assurance, Cloud Observability, Internet Infrastructure
Deliverable
client delivery
Required skills
Advanced troubleshooting, technical documentation, cross-functional collaboration, mentoring, automation scripting, product feedback integration, incident management, system configuration, AI tool adoption
Preferred skills
Cloud/SaaS product experience, core networking principles (TCP/IP, DNS, VoIP), virtualization (containers, VMware, HyperV), security (SSO, authentication), programming (Java, Python, RESTAPI), Linux administration, technical writing
Technologies
ThousandEyes, Cisco Networking Cloud, Cisco Security Cloud, TCP/IP, DNS, RESTAPI, Python, Java, Linux, VMware, HyperV, containers
Responsibilities
Provide advanced technical expertise and leadership in solving complex customer issues; Lead creation of technical documentation and training materials; Partner with Engineering/Product to address systemic issues; Guide and mentor junior engineers; Manage critical issues and coach teams on engagement; Use advanced software skills to configure, troubleshoot, or automate workflows; Drive product improvement via customer feedback; Represent support in cross-functional meetings; Contribute to digital transformation via scripts and automation tools; Participate in 24x7 support coverage model; Develop and disseminate intellectual capital for global reuse
Seniority
Senior, hands-on IC with mentorship responsibilities