Technical Consulting Engineer
Core
Resolve complex, high-impact customer technical issues for network assurance and cloud intelligence platforms, collaborating with engineering to drive product quality and automation.
Role type
Senior Technical Consulting Engineer (Customer Engineering Support)
Builds
Real-time network visibility, automated troubleshooting workflows, and scalable support solutions for enterprises and service providers.
Domain
Network Assurance, Cloud Intelligence, SaaS Observability
Required skills
Advanced networking (TCP/IP, DNS, routing), Cloud/SaaS troubleshooting, Linux administration, Scripting/Python, Technical writing, Cross-functional collaboration, Mentoring
Preferred skills
CCIE or equivalent expert certification, Virtualization (VMware, HyperV, containers), Security (SSO, authentication), Java/XML/RESTAPI knowledge, Automation/Orchestration expertise
Technologies
ThousandEyes, Cisco Networking Cloud, Cisco Security Cloud, Linux, Python, Java, RESTAPI, VMware, HyperV, Xen, virtualBox
Responsibilities
Diagnose and resolve complex network outages and performance issues; Create and refine technical documentation and training materials; Partner with Engineering/Product to address systemic issues; Mentor junior engineers; Automate workflows and scripts for faster resolution; Represent support in cross-functional meetings; Provide 24x7 support coverage.
Seniority
Senior, hands-on IC with mentorship responsibilities
