Customer Experience Splunk Technical Leader
Core
Lead technical consulting and customer success initiatives for Splunk Enterprise Security, UBA, and SOAR products, ensuring value realization and platform optimization for enterprise clients.
Role type
Senior Customer Success Technical Leader (Splunk Security)
Builds
Strategic case-based delivery, onboarding enablement, and technical health remediation for Splunk Enterprise Security, UBA/UEBA, and SOAR implementations.
Domain
Cybersecurity / SIEM / Splunk Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Splunk Enterprise Security (ES) configuration and administration, Search Processing Language (SPL) optimization, data onboarding and Common Information Model (CIM) expertise, Splunk Core product features, complex environment architecture design
Preferred skills
Cybersecurity operations and forensics, NIST CSF/CIS/HIPAA/PCI DSS frameworks, cloud infrastructure (AWS/Azure/GCP), scripting (bash/Python/Java), statistical modeling
Technologies
Splunk Enterprise Security, Splunk UBA, Splunk SOAR, AWS, Azure, GCP, Python, Java, bash
Responsibilities
Deliver strategic technical consulting and workshops for customer onboarding, proactively assess account health and remediate telemetry risks, guide customers on optimal Splunk Platform usage, execute consultative conversations to diagnose business issues and optimize solution requirements, collaborate with internal teams to align priorities and address risk accounts
Seniority
Senior, hands-on IC with strategic consulting scope