Customer Experience Customer Success Specialist
Core
Act as a Splunk expert to guide account teams and customers on maximizing the value of Splunk Core (Enterprise/Cloud) platforms, focusing on onboarding, technical health assessment, and strategic case-based delivery.
Role type
Senior Technical Account Manager (TAM) / Customer Success Specialist
Builds
Customer value realization and adoption of Splunk data analytics solutions
Domain
Big Data Analytics / Observability / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Splunk Core (Enterprise/Cloud) administration, SPL (Search Processing Language), technical consulting, big-data analytics, data onboarding, Splunk architecture
Preferred skills
Statistical and analytical modeling, scripting (bash), application development (Java, Python, .NET), cloud migration, Splunk Data Management Techniques (Edge Processor, Ingest Processor, DDAA, Federated Search), Splunk Architect certification
Technologies
Splunk, Splunk Cloud, Bash, Java, Python, .NET
Responsibilities
Deliver workshops and prescriptive mentorship for customer onboarding; Proactively assess account health and telemetry risk signals; Develop technical action plans to address complex technical situations; Engage with Customer Success Executives on adoption and use-case opportunities; Provide strategic case-based delivery up to 90 days; Collaborate with internal teams to resolve sophisticated technical challenges
Seniority
Senior, hands-on IC