Customer Success Splunk Platform Area TAM Leader
Core
Lead customer success and technical consulting for Splunk Platform (Enterprise/Cloud) accounts, driving value realization and onboarding.
Role type
Senior Customer Success Platform Area TAM Leader
Builds
Customer value realization, account health, and onboarding enablement for Splunk Platform users
Domain
Big Data Analytics / Security Information and Event Management (SIEM)
Deliverable
client delivery
Required skills
Splunk Core (Enterprise/Cloud) administration, Splunk architecture, SPL (Search Processing Language), technical consulting, big-data analytics
Preferred skills
Statistical and analytical modeling, scripting (bash), application development (Java, Python, .NET), cloud migration projects
Technologies
Splunk, Splunk Cloud, Bash, Java, Python, .NET
Responsibilities
Deliver workshops and prescriptive guidance for customer onboarding; Proactively assess account health and address telemetry risks; Engage account teams on adoption and use-case opportunities; Lead internal projects for business evolution (VRP, AI initiatives); Provide strategic, case-based technical consulting; Contribute to practice KPIs via process and tool improvements
Seniority
Senior, hands-on IC