Customer Experience Customer Success Specialist (Remote)
Core
Trusted advisor guiding customers through the adoption and expansion of Cisco Hypershield and Nexus N9300 Smart Switches in data center environments.
Role type
Senior Customer Success Specialist (Technical Guide)
Builds
Deployed, fully adopted security and segmentation solutions for enterprise data centers
Domain
Data center networking, security, and observability
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cisco Hypershield, Cisco Nexus N9300 Smart Switches, NX-OS (L3 routing, VRFs, fabric operations), enterprise virtualization (vSphere/vCenter), network segmentation and firewall policy design, Kubernetes and Helm, cloud provider experience (AWS/Azure/GCP), NX-OS automation and APIs
Preferred skills
CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, Nexus Dashboard
Technologies
Cisco Hypershield, Cisco Nexus N9300, vSphere, vCenter, Kubernetes, Helm, AWS, Azure, GCP, NX-API, NETCONF, RESTCONF, gNMI, Ansible
Responsibilities
Own customer transition from N9300 deployment to full Hypershield onboarding and adoption; guide customers through on-premises controller deployment and operational model selection; drive value realization via use cases like top-of-rack segmentation and secure data-center interconnect; deliver workshops and webinars to accelerate adoption; build deep technical relationships with NetOps and NetSecOps stakeholders; create reusable assets like reference architectures and training materials.
Seniority
Senior, hands-on IC
