Customer Project Manager
Core
Leads and manages the full lifecycle of customer-facing projects and programs across Cisco technologies, ensuring alignment with customer business goals and Cisco's strategic objectives.
Role type
Senior Customer Project Manager (Enterprise SaaS/Professional Services)
Builds
Customer engagements, project plans, financial forecasts, and delivery governance frameworks
Domain
Enterprise IT, Cloud SaaS, Professional Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-end project lifecycle management, multi-stakeholder enterprise engagement leadership, project P&L and burn rate management, risk and issue management, change management strategy, financial forecasting and reporting, vendor management coordination, compliance and onboarding navigation, Agile (Scrum/Kanban) and Waterfall methodology expertise
Preferred skills
PMP (PMI-PMP), PMI-ACP, CPMAI, or PRINCE2 Practitioner certification
Technologies
Cisco PSA systems, AI and automation tools for planning and reporting
Responsibilities
Lead complex, multi-stakeholder enterprise customer engagements from kick-off through closeout; Serve as a trusted advisor and escalation point for technical and operational blockers; Build and manage comprehensive project plans, schedules, and project P&L/burn rates; Deliver rigorous stakeholder communication covering progress, dependencies, and risk mitigation; Maintain real-time documentation for revenue recognition and resource forecasting; Manage customer-specific security, governance, and onboarding clearances
Seniority
Senior, hands-on IC