Customer Program Manager
Core
Primary driver of end-to-end lifecycle for strategic customer-facing programs, orchestrating engagements from initiation to closure to ensure scope, financial health, and quality standards are met.
Role type
Senior Program Manager (Strategic Delivery)
Builds
Large-scale, complex customer programs and delivery transformations
Domain
Enterprise Technology Services / Global IT
Required skills
Strategic program lifecycle management, Financial governance (budget execution, forecasting, P&L), Stakeholder influence (CXO-level), Contractual & partner coordination, AI-enabled delivery modernization, Cross-functional leadership
Preferred skills
Advanced Program Management certifications, Agile methodologies, Technical certifications (CCST, CCNP, cloud), Contract negotiation, AI-driven analytics for project health, Mentorship in large-scale services
Technologies
AI tools, Automation tools, Cisco delivery systems
Responsibilities
Define roadmap and execute delivery plans for large-scale programs, Maintain financial health through budget execution and forecasting, Serve as trusted advisor to IT and CXO stakeholders, Navigate partner management and SOW alignment, Champion AI/automation for delivery modernization
Seniority
Senior, hands-on IC with strategic oversight
