Senior CNS Engineer
Core
Senior Network Support Engineer acting as the primary interface for UK Data Sovereignty customers, analyzing and de-sensitizing critical network data to route complex issues to global Cisco Support while ensuring regulatory compliance.
Role type
Senior IC network support engineer (data sovereignty & AI-enabled operations)
Builds
Secure incident resolution workflows and data sanitization pipelines for enterprise and public sector customers
Domain
Enterprise networking, data sovereignty, AI-driven support operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
enterprise network troubleshooting (Routing, Switching, Security), AI/LLM tool application for log analysis and data sanitization, high-severity incident lifecycle management, lab recreation and validation, technical escalation coordination, data handling protocols in regulated frameworks
Preferred skills
Cisco Professional/Expert certifications (CCNP/CCIE), UK Security Clearance (SC/DV), Python/Bash scripting for automation, executive communication and presentation, mentoring and ITIL/CSI best practices
Technologies
Cisco IOS-XE, NX-OS, Python, Bash, LLMs, AI-assisted data sanitization utilities
Responsibilities
Serve as primary point of contact for network incidents and manage technical cases to resolution; Prepare, manage, and de-sensitise critical customer data using automated and AI-assisted workflows; Configure, diagnose, and troubleshoot technical issues across multi-vendor and Cisco enterprise environments; Issue and review Field Notices, Security Advisories, and software defects with customers; Provide dedicated support and mentoring to team members, driving high standards of technical excellence and AI tool adoption
Seniority
Senior, hands-on IC with mentorship responsibilities