Mitarbeiter (m/w/d) schriftliche Kundenbetreuung / Energie
Core
Handling customer inquiries and energy provider switchovers via written communication and digital processes.
Role type
Customer support specialist (energy sector)
Builds
Customer service workflows for energy provider switching
Domain
Energy / Customer Service
Deliverable
client delivery
Required skills
Written communication, problem-solving, process improvement, administrative tasks, digital tools proficiency
Preferred skills
Prior customer service experience, commercial training background
Technologies
MS Office, digital applications
Responsibilities
Process customer inquiries and switchovers, handle complaints and complex cases, verify incoming orders, develop solutions with energy suppliers, contribute to process improvements, perform administrative tasks