Coordinator, Individualized Care
Core
Guides patients through therapy access processes, managing reimbursement support and resolving complex payer/pharmacy issues to facilitate product coverage and dispensing.
Role type
Individual contributor care coordinator (reimbursement support)
Builds
Patient access to specialty pharmaceutical therapies
Domain
Healthcare / Specialty Pharmacy / Reimbursement Services
Deliverable
client delivery
Required skills
Health insurance benefits investigation, payer/pharmacy partner coordination, customer service, data privacy handling, process adherence, issue escalation
Preferred skills
1-3 years experience, High School Diploma or GED
Technologies
None explicitly stated
Responsibilities
Investigate patient health insurance benefits, follow up with payers and pharmacies, handle sensitive patient data, meet service level KPIs, escalate complex issues
Seniority
Entry-level to Junior, standard tasks with supervision