Engineer, Application Development and Maintenance - Pharmacy Support
Core
Provide production support and maintenance for pharmacy management systems and critical workflows to ensure prescription processing and claims operations run smoothly.
Role type
Senior IC application support engineer (pharmacy systems)
Builds
Pharmacy management applications and critical pharmacy workflows
Domain
Healthcare + Pharmacy Information Systems
Required skills
Pharmacy management system experience, Guardian Rx experience, Citrix, SQL Server fundamentals, database connectivity troubleshooting, application log analysis, incident triage, root-cause analysis, SOP adherence, escalation management
Preferred skills
Guardian Rx experience, highly available/failover environment experience
Technologies
Citrix, SQL Server, Windows services, databases, integrations
Responsibilities
Provide production support for pharmacy applications and critical pharmacy workflows; Monitor application health, interfaces, Windows services, scheduled processes, queues, databases, and integrations; Troubleshoot incidents affecting prescription processing, claims, eligibility, prior authorization, printing, and related pharmacy operations; Perform initial triage and determine failure sources (application, SQL/database, server, network, configuration, or external vendor); Restore service using approved SOPs while capturing evidence for root-cause analysis; Escalate issues to development, infrastructure, database, network, security, or vendor teams with sufficient diagnostic information; Participate in incident/problem management and drive recurring issues toward permanent resolution; Maintain support documentation, operational procedures, known-error documentation, and troubleshooting runbooks