Engineer, Application Development and Maintenance - ServiceNow Platform Developer
Core
Design, develop, and implement new features and functionalities on the ServiceNow platform to enhance existing configurations and drive business efficiency.
Role type
Senior IC ServiceNow Platform Developer (ITSM)
Builds
ITSM & scoped applications, customizations, enhancements, and integrations
Domain
IT Service Management (ITSM) / Enterprise Service Management
Required skills
ServiceNow platform development, ITSM module expertise, ServiceNow instance upgrades and patches, integration components (SSO, LDAP), web technologies (AJAX, XML, CSS, HTML, JavaScript, SOAP, REST), SDLC processes, ITIL processes (Incident, Change, Configuration, Release Management), Run book automation, data integration
Preferred skills
PowerShell, Perl, Python scripting, Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist – IT Service Management (CIS-ITSM), ITIL certifications
Technologies
ServiceNow, JavaScript, AJAX, XML, CSS, HTML, SOAP, REST, PowerShell, Perl, Python
Responsibilities
Design and develop technical solutions on the ServiceNow platform, develop ITSM & scoped applications including new catalog items, design and implement integration/data feeds/interfaces with other systems, research feasibility of new platform functionalities, create technical documentation, act as a mentor to less experienced colleagues, recommend process improvements, perform on-call rotation, act as lead developer for weekly and sprint releases including preparing updates sets and deployment to Production, handle ServiceNow upgrades including reviewing release notes and handling defects during regression tests, recommend solutions to reduce technical debts
Seniority
Senior, hands-on IC
