Application Support Engineer - Adobe Sign
Core
Provide IT support for SaaS applications (primarily Adobe Sign) and lead application integration projects.
Role type
SaaS Application Support Engineer
Builds
Application integrations, onboarding processes, and support solutions for end users
Domain
Healthcare IT / SaaS / Document Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SaaS application support, ServiceNow ticket management, vendor liaison, technical documentation, SLA management, KPI reporting, HIPAA compliance, application roadmap planning
Preferred skills
Adobe Sign/DocuSign administration, API integration, Identity Access Management (IAM)
Technologies
ServiceNow, Adobe Sign, DocuSign
Responsibilities
Provide IT support to SaaS end users via ServiceNow, act as liaison between integration partners and vendors, maintain runbooks and technical diagrams, lead application onboarding and integration planning/testing, report KPIs to leadership, ensure regulatory compliance for HIPAA audits, assist in defining long-term application strategies
Seniority
Mid-level, hands-on IC
