Consulting Engineer - Collaboration (Japanese speaking)
Core
Design, implement, and optimize Cisco Contact Center solutions for enterprise and Service Provider environments, serving as a trusted technical advisor.
Role type
Senior Consulting Engineer (Contact Center)
Builds
Scalable Contact Center architectures and delivery methodologies for enterprise clients
Domain
Telecommunications / Contact Center / Voice Infrastructure
Deliverable
client delivery
Required skills
Cisco Contact Center architecture, UCCE/ICM/CVP/CUCM/Finesse/CUBE implementation, SIP/H.323/MGCP/SCCP/ISDN PRI/QSIG/FXO/FXS/POTS protocols, call flow design, routing strategies, Cisco UCS infrastructure, VMware virtualization, TCP/IP networking, Webex Contact Center migration, AI-driven UC integrations
Preferred skills
Cisco CCNP Collaboration certification, QoS design, software programmability and automation, mentoring junior engineers, digital intellectual capital creation
Technologies
Cisco Unified Contact Center Enterprise, Intelligent Contact Management, Customer Voice Portal, Unified Communications Manager, Finesse, Unified Border Element, Webex Contact Center, Cisco UCS, VMware vCenter/ESXi/vSphere, SIP, H.323, MGCP, SCCP, ISDN PRI, QSIG, FXO, FXS, POTS, DHCP, DNS, TFTP, NTP, LDAP
Responsibilities
Lead end-to-end delivery of customer engagements, translate business requirements into solution architectures, act as primary focal point for problem resolution, develop and share delivery methodologies and documentation
Seniority
Senior, hands-on IC