Sachbearbeiter Auftragsmanagement (m/w/d)
Core
Processing customer orders, coordinating with logistics, and managing order data within an ERP system for a non-alcoholic beverage manufacturer.
Role type
Order Management Specialist
Builds
Order processing workflows and logistics coordination
Domain
FMCG / Non-alcoholic beverages
Required skills
Order processing, ERP system usage, Data entry, Logistics coordination, Statistical analysis, Customer communication, Return management, Internal order handling
Preferred skills
Commercial training, Computer literacy, Organizational skills, Customer service orientation, Teamwork, Stress resistance
Technologies
ERP systems, Email, Fax, EDI
Responsibilities
Receive and process customer orders, Request and collect orders from customers, Record and process orders via email, fax, and EDI, Manage orders in the ERP system, Create order overviews, statistics, and evaluations, Coordinate and optimize orders with logistics, Organize and coordinate trade fair, sample, and event orders, Ensure communication and coordination between plants and customers, Process returns and delivery issues, Handle internal orders and customer inquiries in writing and by phone