Sr. Customer Success Architect
Core
Lead onboarding and adoption of Cisco Hypershield and Nexus N9300 Smart Switches for data center networking and security, guiding customers from deployment to production use.
Role type
Senior Customer Success Architect (Networking/Security)
Builds
Deployed, fully adopted Cisco Hypershield and Nexus N9300 Series Smart Switches solutions in customer data centers
Domain
Data-center networking, segmentation, and security
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cisco Nexus/NX-OS production expertise, enterprise virtualization (vSphere/vCenter), Linux command-line, customer-facing solutions advisory, workshop facilitation, technical relationship building, adoption blocker resolution, reusable asset development
Preferred skills
VXLAN EVPN fabric knowledge, network segmentation and firewall policy design, NetOps/NetSecOps operating split, Kubernetes/Helm operations, major cloud provider experience, NX-OS automation APIs, CCNP/CCIE certifications
Technologies
Cisco Nexus, NX-OS, Hypershield, N9300 Smart Switches, vSphere, vCenter, Linux, VXLAN, EVPN, Kubernetes, Helm, AWS, Azure, GCP, NX-API, NETCONF, RESTCONF, gNMI, Ansible, Nexus Dashboard
Responsibilities
Lead onboarding and adoption journey for assigned accounts, guide customers through Hypershield controller deployment, drive value realization via segmentation and secure interconnect use cases, build deep technical relationships with NetOps/NetSecOps teams, run workshops and enablement sessions, identify and clear adoption blockers, develop reusable assets like reference architectures and documentation
Seniority
Senior, hands-on IC
