Customer Experience Customer Success Specialist - NX
Core
Strategic advisor and technical expert leading targeted engagements to accelerate product adoption and drive measurable business value for Cisco's customers.
Role type
Senior IC Customer Success Specialist (Networking)
Builds
Cisco networking solutions (Catalyst Center, SDA, SDWAN) for enterprise customers
Domain
Enterprise Networking, Network Automation, Cloud & AI Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise networking protocols (OSPF, BGP, IS-IS, LISP, VxLAN), Network automation and scripting (Python/Perl), Catalyst Center (Automation/Assurance), SDA, SDWAN, adoption frameworks, executive-level workshop facilitation
Preferred skills
Advanced certifications (CCIE, CISM, CISSP), Master's degree in Engineering or Computer Science, experience contributing to professional community, cross-domain knowledge across Networking, Security, and Cloud & AI Infrastructure
Technologies
Catalyst Center, SDA, SDWAN, OSPF, BGP, IS-IS, LISP, VxLAN, Python, Perl
Responsibilities
Lead high-impact workshops and Expert-Insight-Series sessions tailored to diverse customer needs; Accelerate value realization by applying validated adoption frameworks to bridge the gap between purchasing and achieving business outcomes; Identify and mitigate adoption risks by handling customer expectations and resolving issues; Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps; Guide customers on strategic and tactical decisions and lead architectural initiatives
Seniority
Senior, hands-on IC