Customer Experience Customer Success Specialist - NX
Core
Strategic advisor and technical expert leading targeted engagements to accelerate product adoption and drive business value for Cisco customers in Networking, Security, and Cloud & AI Infrastructure.
Role type
Senior IC Customer Success Specialist (Technical Advisor)
Builds
Adoption roadmaps, onboarding journeys, and product feedback loops for Cisco's Networking, Security, and Cloud & AI Infrastructure portfolios.
Domain
Enterprise Networking, Security, Cloud & AI Infrastructure
Required skills
Enterprise networking protocols (OSPF, BGP, IS-IS, LISP, VxLAN), Network automation and scripting (Python/Perl), Catalyst Center/SDA/SDWAN expertise, adoption framework application, executive workshop facilitation
Preferred skills
CCIE certification, CISM/CISSP, Master's degree in Engineering/CS, experience mentoring technical specialists, cross-domain technical knowledge
Technologies
OSPF, BGP, IS-IS, LISP, VxLAN, Catalyst Center, SDA, SDWAN, Python, Perl
Responsibilities
Lead high-impact workshops and Expert-Insight-Series sessions to drive feature adoption; Accelerate value realization by baselining environments and developing onboarding roadmaps; Identify and mitigate adoption risks and integration barriers; Document adoption plans and site matrices to align project collaborators; Guide customers on strategic decisions and incorporate validated Cisco designs.
Seniority
Senior, hands-on IC
