Customer Program Manager
Core
Lead end-to-end delivery of Cisco CX services projects for a leading Service Provider in Australia, managing planning, coordination, financials, and control within a carrier-grade environment.
Role type
Senior Customer Program Manager (IT/Telecom Services)
Builds
Cisco CX services projects for a strategic Service Provider account
Domain
Telecom/IT Services Delivery
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Project lifecycle management, financial reporting and forecasting, risk and issue management, change management, stakeholder communication, resource coordination across matrixed teams, proficiency with Microsoft Project and Excel
Preferred skills
PMP or PRINCE2 certification, executive client-facing experience, business development exposure, familiarity with Cisco SP delivery contexts
Technologies
Microsoft Project, Excel, Word, PowerPoint
Responsibilities
Create and maintain detailed project/program plans including scope, schedule, resources, cost, and risk logs; Drive adherence to scope and manage change requests; Monitor baseline dimensions and mitigate risks; Coordinate and direct project staff, vendors, and partners; Prepare for engagement reviews and report progress against success metrics; Interpret financial reports and produce realistic forecasts
Seniority
Senior, hands-on IC with program leadership
