Customer Success Technical Leader (Technical Account Manager : Splunk Core Platform)
Core
Serve as a pivotal partner to enterprise customers, providing strategic technical mentorship to optimize Splunk environments and acting as the voice of the customer to influence product roadmap.
Role type
Senior Technical Account Manager (Splunk Core Platform)
Builds
Optimized Splunk Enterprise environments and strategic customer success plans
Domain
Big Data Analytics / Security Information and Event Management (SIEM)
Deliverable
client delivery
Required skills
Splunk administration, Splunk implementation, technical consulting, big data analytics, Splunk Architect Certification
Preferred skills
Splunk Cloud experience, cloud migration projects, SPL (Search Processing Language), scripting languages (Bash, Java, Python, .NET), strategic account management
Technologies
Splunk Enterprise (Core), Splunk Cloud, Bash, Java, Python, .NET
Responsibilities
Provide high-quality guidance on use-case development, configuration, and optimization; proactively identify and resolve complex technical challenges; work cross-functionally with Sales Engineers and Technical Success Engineers; contribute to standard processes and automation; represent customer needs internally to inform product innovation.
Seniority
Senior, hands-on IC with strategic advisory