Technical Account Manager - FedRAMP
Core
Proactive support for premium enterprise accounts, ensuring network optimization, break-fix resolution, and strategic relationship management within a FedRAMP-compliant environment.
Role type
Senior Technical Account Manager
Builds
Customer success, network stability, and strategic partnerships for enterprise clients
Domain
Enterprise Networking, Cloud Infrastructure, Cybersecurity (FedRAMP)
Deliverable
client delivery
Required skills
Network protocol expertise (Cisco/Juniper), Cloud/SaaS administration, Linux system administration, Container orchestration (Docker/Kubernetes), Hypervisor management, Project management, Technical escalation handling
Preferred skills
JavaScript/Python programming, VoIP/Web technologies, Security/SSO knowledge, ISP/CDN network understanding
Technologies
Cisco, Juniper, KVM, VMware, Hyper-V, VirtualBox, Docker, Kubernetes, Linux
Responsibilities
Resolve break-fix issues and optimize customer network performance, Manage strategic customer relationships to drive renewal and referrals, Lead cross-functional collaboration with Sales and Engineering, Act as escalation manager for high-impact incidents, Coordinate global handoffs for 24x7 support model, Project manage concurrent initiatives
Seniority
Senior, hands-on IC