Mitarbeiter Kundeninnendienst Lüftung - Klima - Kälte (m/w/d)
Core
Central interface coordinating maintenance and service operations for ventilation, climate, and cooling systems.
Role type
Customer Service Operations Coordinator
Builds
Scheduled maintenance and service interventions for HVAC systems
Domain
HVAC / Building Services
Required skills
Commercial training, Service scheduling, Contract management, ERP systems, MS Office, German language proficiency
Preferred skills
Technical understanding of building services, Disposition experience
Responsibilities
Organize and coordinate maintenance and service interventions, Plan and schedule service interventions, Monitor maintenance contracts and intervals, Communicate with customers via phone and email, Create and track maintenance offers and contracts, Maintain customer and plant data in ERP system, Coordinate between customers, service team, and internal departments, Support invoicing and documentation