Senior Network Support Engineer | ThousandEyes Federal
Core
Primary technical advocate for customers, analyzing complex traffic patterns, diagnosing routing anomalies, and delivering actionable insights for digital experience assurance.
Role type
Senior IC network support engineer
Builds
Customer support resolution and product feedback loops for digital experience assurance platform
Domain
Internet infrastructure, network telemetry, and digital experience monitoring
Deliverable
client delivery
Required skills
BGP, OSPF, DNS, TCP/IP, packet capture analysis, Python scripting, network programmability (APIs, Ansible, Terraform), technical documentation
Preferred skills
CCIE or CCNP certification, deep understanding of MPLS and VPN
Technologies
ThousandEyes platform, Python, Bash, Ansible, Terraform
Responsibilities
Troubleshoot complex network performance issues including BGP route leaks and connectivity problems; Lead resolution of high-impact network outages via telemetry and packet capture analysis; Mentor junior engineers on advanced diagnostics; Create user documentation and white papers; Partner with engineering to translate customer challenges into product improvements
Seniority
Senior, hands-on IC
