Jefe/a de Operaciones
Core
Lead daily operations of Facility Management centers, ensuring technical and general services delivery, cost optimization, and client satisfaction.
Role type
Senior Facility Operations Manager
Builds
Integrated facility services (Hard & Soft) for corporate, industrial, and logistics clients
Domain
Facility Management / Infrastructure Services
Required skills
Facility Management, Hard Services, Soft Services, Multi-service contract management, Team leadership, Client relationship management, Budgeting, Cost optimization, ISO compliance, Lean Management
Preferred skills
Master's in Facility Management, Asset Management, or Operations, Energy management, Risk prevention (PRL)
Technologies
ISO 9001, ISO 14001, ISO 45001
Responsibilities
Direct and coordinate daily operations of assigned centers/buildings, Ensure SLA and KPI compliance, Supervise execution of contracted services, Implement operational procedures, Manage Soft Services (cleaning, landscaping, waste, reception, logistics, pest control), Prepare and control operational budgets, Analyze financial deviations, Optimize operational costs, Maintain direct client relationships, Lead multidisciplinary teams (internal and outsourced), Develop training and performance evaluation plans, Ensure compliance with safety and environmental regulations, Promote sustainability and energy efficiency initiatives
Seniority
Senior, hands-on IC