Spezialist (m/w/d) IT-Dienstleistersteuerung
Core
Central role in steering external IT service providers to ensure alignment of performance, quality, costs, and risks with organizational requirements.
Role type
Senior IT Service Provider Management Specialist
Builds
IT outsourcing services, specifically SAP data center services
Domain
Banking / IT Service Management
Required skills
IT service provider management, IT sourcing, contract lifecycle management, commercial and contractual aspects, contract negotiations, benchmarking, process and instrument development for service steering, SLA and KPI monitoring, risk analysis, regulatory compliance in banking, ITIL principles
Preferred skills
Strategic sourcing project experience
Technologies
SAP
Responsibilities
Coordinate collaboration with external partners and ensure adherence to agreed services and open topics; lead contract and price negotiations and initiate benchmarks; develop structures, processes, and instruments for external service provider steering; create monitoring for outsourced services and oversee SLAs and KPIs; conduct risk analyses related to service provider relationships; support strategic sourcing projects
Seniority
Senior, hands-on IC