632/B - Consultant Kundenservice Kontoführung (m/w/d)
Core
First point of contact for customers regarding questions and issues related to bank-specific software solutions for current accounts (Girokonto), providing structured end-to-end support from problem analysis to resolution.
Role type
Customer service consultant (current accounts)
Builds
Customer support workflows and documentation for bank software solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Current account expertise, problem analysis, customer consultation, documentation creation, workshop facilitation, cross-functional collaboration
Preferred skills
Analytical thinking, proactive learning, long-term relationship building
Responsibilities
Handle customer inquiries and problems regarding current account software, manage end-to-end support via ticketing system, create and quality-assure customer documentation and training materials, collaborate with interface departments, conduct customer training and workshops
Seniority
Mid-level specialist