Engineering Manager, Field Diagnostics Engineering
Core
Lead a team building hardware and software diagnostic solutions for field repair technicians to enhance the Apple customer ownership experience.
Role type
Engineering Manager (Field Diagnostics)
Builds
Hardware and software diagnostic solutions for AppleCare
Domain
Consumer electronics, mobile operating systems (macOS/iOS)
Deliverable
production ML models | product features
Required skills
Engineering management, software development (10+ years), macOS/iOS ecosystem programming (Swift/Objective-C), computer architecture, hardware/software interactions, Generative AI application, test strategy automation, data-driven decision making
Preferred skills
macOS/iOS system architecture and security models, CPU/GPU/SoC knowledge, field diagnostics/repair workflows, diagnostics/telemetry/observability systems, cross-functional leadership, complex system delivery
Technologies
Swift, Objective-C, macOS, iOS, Generative AI
Responsibilities
Lead, hire, grow, and mentor a high-performing engineering team; Own and deliver end-to-end systems from requirements through launch; Apply Generative AI to improve engineering productivity; Build systems at scale and use data to drive engineering decisions; Drive test strategy and automation at scale.
