Retail Online Production Support Analyst

Shanghai, ChinaFull-time2026-10-19 → 2026-11-10

Core

Production support analyst for Apple's largest online store, driving incident resolution and operational improvements for the digital shopping experience.

Role type

Senior IC production support analyst

Builds

Apple Store Online digital experience

Domain

E-commerce / Retail technology

Deliverable

production ML models

Required skills

Incident resolution, Root Cause Analysis (RCA), cross-functional communication, data analytics, ITIL/ITSM, telephony support, e-commerce support, ServiceNow, SAP modules, ETL processes

Preferred skills

AI/ML concepts, machine learning frameworks (TensorFlow, PyTorh), proactive problem identification, advanced analytical proficiency

Technologies

SAP (S/4HANA, ECC), ServiceNow, TensorFlow, PyTorch

Responsibilities

Facilitate teleconference bridges for incident resolution, conduct post-ops reviews and RCA, coordinate customer impact assessments and recovery efforts, host recurring reviews with business partners and technical teams, apply data analytics to identify trends and deliver operational improvements, create executive summaries for high-priority incidents

Seniority

Senior, hands-on IC

About Apple

Computers and Electronics Manufacturing194620Cupertino, California, USFounded 1976

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.