RPAC/Japan Staffing and Planning Manager
Core
Managing staffing levels, operational issues, and business continuity for Apple's outsourced regional contact center network.
Role type
Senior operations manager for outsourced contact centers
Builds
Regional contact center network operations for Apple
Domain
Customer service / Contact center operations / Outsourcing management
Required skills
Vendor management, Cross-functional project management, Business continuity planning, Resource balancing, Stakeholder alignment, Process improvement
Preferred skills
Negotiation, Conflict management, Global team collaboration, Change management
Technologies
None stated
Responsibilities
Oversees weekly commit levels by role/language, Aligns with boundary teams for process improvement, Hosts weekly 1:1s with partner leadership, Reviews business escalations, Consolidates regional operational issues, Provides regional support for new partners and expansion, Facilitates knowledge sharing, Provides invoicing support, Infrastructure oversight
Seniority
Senior, hands-on IC
