Operations Engineer, Retail Store Operations & Support
Core
Build and extend GenAI agents and automation to scale incident detection, triage, and resolution for Apple Retail's critical transactional systems.
Role type
Senior IC operations engineer (GenAI & incident response)
Builds
GenAI agents, automation tools, and support processes for Point of Sale, Financial Services, and Carrier Services
Domain
Retail technology & transactional systems
Deliverable
production ML models
Required skills
GenAI agent development, incident management, Splunk, root cause analysis, Python scripting, distributed systems debugging
Preferred skills
LLM orchestration, microservices architecture, networking fundamentals, CI/CD, data visualization, ITIL practices, SAP data validation
Technologies
Splunk, ServiceNow, Jira, Python, GenAI/LLMs, SAP, Tableau/Power BI
Responsibilities
Build GenAI agents for incident automation; investigate and resolve complex production incidents in POS/Financial systems; lead root cause analysis using logs and telemetry; design functional requirements for automation; partner with engineering and business teams; coordinate with global consultant teams; participate in on-call rotation
Seniority
Senior, hands-on IC
