Software Application Support Engineer, Retail Engineering Operations & Support

Shanghai, ChinaFull-time2026-10-28 → 2026-11-10

Core

Resolve production defects and manage global incidents for Apple's online and physical store applications to ensure a seamless customer shopping experience.

Role type

Software Application Support Engineer

Builds

Apple Online Store and physical store retail applications

Domain

Retail technology / eCommerce

Required skills

Java, Python, Scala, RDBMS, PL/SQL, Unix Shell Scripting, monitoring, alerting, fault analysis, automation, ITIL practices

Preferred skills

LLM-based tools, agentic workflows, AWS, Splunk, APM, observability, eCommerce platform support

Technologies

Java, Python, Scala, AWS, Splunk, Unix

Responsibilities

Partner with engineering to prioritize and fix production defects; manage and troubleshoot global incidents for the Apple Online Store; conduct root cause analysis and log defects; contribute to functional requirements and support documentation; assist with support strategy for new product releases; triage and prioritize incidents based on impact; work non-standard hours and share on-call rotation.

Seniority

Junior, hands-on IC

About Apple

Computers and Electronics Manufacturing194620Cupertino, California, USFounded 1976

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.