Delivery Exception Management Logistics Analyst
Core
Analyze delivery exceptions, losses, and damage across routes to identify root causes, quantify financial exposure, and drive scalable fixes with carriers to prevent repeat issues.
Role type
Senior Logistics Analyst (Delivery Exception Management)
Builds
Next-generation exception management platform and automated investigation workflows
Domain
Logistics / Supply Chain / Loss Prevention
Deliverable
production ML models
Required skills
Data analysis, Root cause analysis, Financial exposure quantification, Carrier claims management, Data visualization, Cross-functional leadership, Process standardization, Peak event readiness
Preferred skills
AI/ML concepts, LLM/GenAI tool usage, Advanced Excel, Tableau/Power BI
Technologies
Tableau, ThoughtSpot, Business Objects, SAP, CRM, LLMs, GenAI assistants
Responsibilities
Analyze delivery exceptions to identify root causes and emerging risks; Quantify financial exposure from carrier failures and build business cases; Drive carrier claims performance and recovery rates; Partner with Product Security on high-value shipment risks; Shift team from reactive resolution to upstream defect prevention; Connect data across order, shipment, and claims systems; Serve as authority on exception KPIs and SLAs; Transition reporting to proactive dashboards; Use AI-assisted tools to speed investigations; Shape next-generation platform capabilities; Standardize processes across distribution centers and carriers; Lead readiness for peak events; Provide inputs to operations reviews; Lead cross-functional global initiatives; Coach and mentor junior analysts
Seniority
Senior, hands-on IC with mentorship
