Lead Product Manager - Consumer Experience, Services Special Projects
Core
Own the end-to-end consumer experience for a multi-year initiative, defining how millions of customers discover, engage with, and manage offerings across an ecosystem and conversational experiences.
Role type
Lead Product Manager (Consumer Experience)
Builds
Consumer-facing product flows, discovery/search experiences, and post-conversion support systems for a large-scale ecosystem.
Domain
Consumer technology / Digital marketplaces / Conversational AI
Deliverable
product features
Required skills
Product vision & roadmap ownership, Full-funnel experience, UX/UI design sense, Data-informed decision making, Technical fluency, Executive storytelling
Preferred skills
Conversational interfaces, Multi-sided marketplaces
Technologies
AI/ML, API interactions, Telemetry analysis, A/B testing tools
Responsibilities
Define product priorities and success metrics for discovery, engagement, and retention; Design seamless flows for browsing, searching, and evaluating options; Lead post-conversion experience including status updates and cancellations; Run user studies and A/B experiments to refine the user experience; Collaborate with Design, Engineering, and AI/ML teams to deliver releases; Craft go-to-market plans and launch narratives.
Seniority
Senior, hands-on IC
