AppleCare Technologies BPR Project Manager, Service Supply Chain
Core
Plan and lead complex technical projects to simplify and scale AppleCare enterprise systems, bridging engineering, operations, and supply chain functions.
Role type
Senior IC technical program manager (service supply chain)
Builds
Cross-functional systems for hardware repair, diagnostics, service quality, and logistics
Domain
Consumer electronics, service supply chain, and enterprise systems
Required skills
engineering project management, solution architecture, global program leadership, SAP/enterprise systems, hardware repair workflows, AI/ML integration, change management, supply chain planning
Preferred skills
enterprise-scale system implementation, post-sales supply chain expertise, PMP certification, Six Sigma
Technologies
SAP, WMS, TMS, EM, supply/demand planning systems, AI/ML, automation
Responsibilities
Plan and lead multiple complex technical projects balancing scope, schedule, and budget; Drive technological design from requirements to solution architecture; Lead geographically dispersed cross-functional teams; Partner with data scientists and architects to define requirements including AI/ML; Manage project risk and technical dependencies; Facilitate capital planning and strategic roadmaps; Ensure team readiness for system changes via UAT and change management.
Seniority
Senior, hands-on IC
