Solutions Architect, Customer Systems

Austin, United States of America💼 Full-time🗓 2026-09-02 → 2026-09-28

Core

Design and own end-to-end system architecture for AppleCare sales, service, and support platforms serving direct customers, partners, and agents.

Role type

Senior Solutions Architect (Customer Systems)

Builds

Global, business-critical platforms for AppleCare Sales, Service & Support

Domain

Enterprise technology / Customer support systems

Required skills

System design, distributed systems architecture, API contract definition, SLA/SLO definition, technical strategy, cross-functional collaboration, domain expertise translation, integration testing, production delivery oversight

Preferred skills

Large-scale enterprise solution experience, hands-on development background, performance monitoring, vendor management, global team leadership

Technologies

Java, Python, SOA, J2EE, Oracle, NoSQL, MongoDB

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About Apple

Computers and Electronics Manufacturing194620Cupertino, California, USFounded 1976

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.