AppleCare Service Channel Readiness Program Manager
Core
Lead service readiness programs to ensure technicians and service partners are prepared to support Apple products from day one of availability.
Role type
Senior Program Manager (Service Operations)
Builds
Service readiness programs for New Product Introductions, Repair Extension Programs, Field Response, and Quality Initiatives
Domain
Consumer Electronics / After-Sales Service
Required skills
Cross-functional project management, Risk management, Data-driven decision making, Stakeholder alignment, Program lifecycle management, Ambiguity navigation
Preferred skills
Channel/retail partner management, Technical project management, Business process design, Account management, New Product Introduction (NPI) readiness
Technologies
N/A
Responsibilities
Lead service readiness programs for new product launches and repair initiatives; Independently manage program scope, timelines, and deliverables; Drive cross-functional alignment and communication; Own risk management and issue resolution; Define and measure program success using data; Partner with engineering, retail, and field service teams.
Seniority
Senior, hands-on IC