Manager, WW Ops BPR - Retail Fulfillment Operations (Trade-In, Affordability, & Payments)
Core
Manage a portfolio of programs and solutions for Apple's Retail Fulfillment Operations, specifically focusing on Trade-In, Affordability, and Payments across Online and Retail Stores worldwide.
Role type
Senior Manager, Program & Portfolio Management
Builds
Scalable operational solutions for device return, financing, and payment processing
Domain
Consumer Electronics Retail Operations / Reverse Supply Chain / Financial Services
Required skills
Program management, Retail operations, Supply chain management, Cross-functional leadership, Strategic roadmap planning, Stakeholder management, Change management, KPI definition, Team mentorship, Problem-solving
Preferred skills
Trade-In program ownership, Consumer financing expertise, Payment platform knowledge, SAP/ERP experience, Consumer electronics industry background, MBA
Technologies
SAP, AI/ML tools
Responsibilities
Own and develop the Trade-In, Affordability, and Payments program roadmap; Drive large-scale, multi-year capital project roadmaps; Present and influence supply chain capability roadmaps to senior leadership; Collaborate with engineering and business teams to design comprehensive solutions; Manage programs and software development lifecycles globally; Recruit, retain, and mentor a team of individual contributors; Define and implement KPIs to measure portfolio success; Partner with NPI teams for product launch readiness; Adopt emerging technologies like AI/ML for operational innovation; Manage escalations and drive root cause analysis; Drive change management in a global matrixed organization; Continuously assess processes for improvement.
Seniority
Manager, hands-on leadership with team management
