Manager- Americas Reseller Operations, Customer Support Account Manager
Core
Lead operations strategy, analytics, and execution for channel partners in Americas Reseller Operations, overseeing a team of account managers and analysts to optimize sell-through and supply chain efficiency.
Role type
Senior IC manager (supply chain operations)
Builds
Operational support and CPFR processes with key channel partners
Domain
Consumer electronics / Supply chain management
Required skills
supply chain planning, demand fulfillment, inventory management, forecasting, sales operations, data analytics, strategic thinking, executive presentation, cross-functional alignment, process improvement
Preferred skills
MBA or equivalent, customer-facing leadership, finance or consulting background, Six-Sigma or BPI experience, Spanish/Portuguese proficiency
Technologies
analytics tools, data mining tools
Responsibilities
Manage and mentor a team of account managers and business analysts; utilize data-driven models to identify trends and drive business decisions; present and influence business plans to senior executive leadership; build partnerships with Sales, Finance, SDM, and Logistics teams; lead process and system improvement opportunities; drive sustainability innovation in the supply chain.