Senior Operations Engineer, Retail Store Operations & Support - Retail & Marcom Engineering
Core
Senior Operations Engineer responsible for detecting, investigating, and resolving production incidents for Apple's global retail systems (POS, Financial Services, Carrier Services) using GenAI agents and automation.
Role type
Senior hands-on IC Operations Engineer (SRE/Production Support)
Builds
GenAI agents, automation for incident detection/triage, and support tools for retail operations
Domain
Retail technology, eCommerce, and financial services
Deliverable
production ML models
Required skills
Incident management, Splunk, root cause analysis, distributed systems debugging, scripting (Python), observability platforms
Preferred skills
Agentic workflows with LLMs, microservices architecture, networking fundamentals, CI/CD pipelines, data visualization (Tableau/Power BI), ITIL practices, SAP data feed validation
Technologies
ServiceNow, Jira, Splunk, Python, GenAI, LLMs, SAP, Tableau, Power BI
Responsibilities
Build and extend GenAI agents for incident detection and resolution; Investigate and debug complex production incidents in transactional systems; Lead root cause analysis using logs, telemetry, and ML insights; Partner with engineering and business teams on process improvements; Coordinate with global distributed teams; Participate in on-call rotation for critical applications
Seniority
Senior, hands-on IC
