Senior Site Reliability Engineer, Customer Systems
Core
Design, build, and deliver highly scalable, reliable, secure cloud infrastructure powering Apple's customer support applications and services.
Role type
Senior Site Reliability Engineer (Customer Systems)
Builds
Cloud infrastructure for customer support platforms (contact center operations, Genius Bar software, AppleCare online support)
Domain
Enterprise technology / Customer support systems
Required skills
Kubernetes (Helm/Kustomize), Linux Shell Scripting, Python, Terraform, Cloud Infrastructure (Compute/Storage/Network), Monitoring (Splunk/ELK/Grafana/Prometheus)
Preferred skills
CI/CD pipelines (GitOps), Networking protocols (DNS/TCP/HTTP), NoSQL databases (Cassandra/MongoDB/Couchbase), AWS S3, Java application support, On-call troubleshooting
Technologies
Kubernetes, Helm, Kustomize, Splunk, ELK stack, Grafana, Prometheus, Alertmanager, Terraform, AWS S3, Cassandra, MongoDB, Couchbase
Responsibilities
Design and build resilient large-scale cloud infrastructure; Implement new solutions with cross-functional teams; Troubleshoot network, system, and performance issues in production; Build automation tools for infrastructure services
Seniority
Senior, hands-on IC
