Senior CoreOS Engineer, AppleCare Enterprise Services
Core
Senior technical advisor and escalation point for complex enterprise customer issues, providing leadership in platform stability, security, and macOS process management.
Role type
Senior IC CoreOS Engineer (Enterprise Services)
Builds
Technical documentation, training materials, and lab environments for issue resolution
Domain
Consumer Electronics / macOS Platform Security & Stability
Required skills
Platform stability expertise, App security expertise, macOS process management, Technical leadership, Complex lab environment design, Cross-functional partnership
Preferred skills
Scripting and software updates, Technical consulting, Ambiguous environment navigation, Technical communication
Technologies
macOS, Enterprise Support Tools
Responsibilities
Serve as a trusted technical advisor for complex customer challenges and strategic initiatives. Engage directly in customer calls to ensure high-quality technical support and drive issue resolution. Shape best practices, standards, and technical direction across teams. Own, review, and evolve technical documentation, training materials, and knowledge-sharing initiatives. Partner with Engineering, Product, Sales, and Support teams to align on technical strategy and analyze trends. Act as a senior consultative escalation point for Enterprise Customer Support Engineers. Design, build, and validate complex lab environments to reproduce, isolate, and resolve technical issues.
Seniority
Senior, hands-on IC
