Site Reliability Engineer, Customer Systems
Core
Design, build, and deliver highly scalable, reliable, secure cloud infrastructure powering Apple's customer support applications and services.
Role type
Senior IC Site Reliability Engineer
Builds
Cloud infrastructure for customer support platforms (contact center, Genius Bar, AppleCare online)
Domain
Consumer Technology / Cloud Infrastructure
Required skills
Kubernetes, Spinnaker, Helm, Splunk, ELK stack, Grafana, Prometheus, Alertmanager, Jenkins, CI/CD, Linux Shell Scripting, Python, Terraform, Networking protocols (DNS, TCP, HTTP/HTTPS), Database management (Cassandra, MongoDB, Couchbase, AWS S3)
Preferred skills
Infrastructure as Code, Troubleshooting production issues, Building automation tools, Cross-functional collaboration, Java application support
Technologies
Kubernetes, Spinnaker, Helm, Splunk, ELK, Grafana, Prometheus, Alertmanager, Jenkins, Terraform, AWS S3, Cassandra, MongoDB, Couchbase
Responsibilities
Design and build resilient large-scale cloud and on-prem infrastructure; Deploy and manage Kubernetes clusters; Set up and manage CI/CD pipelines; Monitor systems using specified tools; Troubleshoot application, network, and system issues during on-call rotations
Seniority
Senior, hands-on IC