Associate Operations Support Specialist II
Core
Monitor and troubleshoot advanced electro-mechanical power systems in real-time to ensure reliable operation and resolve alerts within expected timeframes.
Role type
Associate Operations Support Specialist (Remote)
Builds
Reliable operation of fuel-flexible, low-emissions power technology
Domain
Energy / Electro-mechanical systems
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
System monitoring, structured troubleshooting, hardware/software diagnostics, process discipline, independent execution, shift coverage, prioritization, technical documentation
Preferred skills
Bachelor's degree in a related field, experience in operations/dispatch/technical support, learning agility
Technologies
Operational dashboards, monitoring tools, electro-mechanical hardware systems
Responsibilities
Monitor system alerts and notifications; diagnose and address operational issues using established protocols; execute corrective actions including hardware restarts; document alerts, troubleshooting steps, and outcomes; escalate complex issues to senior engineering; provide flexible shift coverage including weekends and vacations.
Seniority
Associate, hands-on IC
