Service Coordinator
Core
Coordinating field technicians, scheduling service work, and managing warranty claims for heavy equipment servicing and maintenance.
Role type
Service Coordinator
Builds
Servicing and maintenance operations for heavy equipment
Domain
Construction equipment / Heavy equipment
Required skills
Scheduling, coordination, customer liaison, warranty management, record keeping, issue resolution
Preferred skills
Heavy equipment industry experience, mechanical/automotive background
Responsibilities
Coordinating and scheduling field technicians for servicing, repairs and maintenance work; Liaising directly with technicians to manage daily workloads, job allocations and scheduling requirements; Coordinating customer service bookings and ensuring technicians have the necessary job information; Managing warranty claims, submissions, follow-ups and associated documentation; Monitoring service jobs to ensure work is progressing within required timeframes; Responding to customer enquiries and providing updates on service and repair progress; Liaising with internal departments, customers and suppliers to resolve service-related issues; Maintaining accurate service records, job information and warranty documentation; Supporting service reporting, invoicing and general coordination requirements.