Customer Service Officer
Core
Frontline customer service and administrative support for an automotive repair workshop, managing client interactions, claims, and inventory.
Role type
Customer Service Officer
Builds
Customer satisfaction and operational efficiency for an automotive repair business
Domain
Automotive repair and insurance claims
Deliverable
client delivery
Required skills
Customer relationship management, communication (phone/email), inventory management, insurance claims liaison, organizational skills
Preferred skills
Experience in customer service, proficiency with computer systems
Responsibilities
Greet customers and provide updates on repair progress, manage communication via phone and email, liaise with insurance providers, assist with inventory management
Seniority
Entry-level to Mid-level, hands-on IC