Senior Insurance Specialist - Trustee Review
Core
Senior technical specialist reviewing complex insurance claims and complaints within superannuation, providing expert guidance and ensuring compliance with legislative and policy frameworks.
Role type
Senior IC insurance specialist (claims review & compliance)
Builds
Consistent, high-quality decision-making on complex claims and complaints for superannuation members and beneficiaries
Domain
Superannuation / Financial Services Insurance
Required skills
Complex claims assessment, regulatory compliance (ASFA100/RG146), dispute resolution, stakeholder management, technical coaching, data analysis, report preparation, committee submissions
Preferred skills
AFCA experience, superannuation product knowledge, process improvement, training program development
Technologies
None stated
Responsibilities
Review and manage complex insurance claims and complaints; Provide coaching and technical guidance to team members; Conduct peer and quality assurance reviews; Support team members in obtaining delegated authority; Prepare submissions for committees; Provide technical advice on insurer decline matters; Assist with portfolio reviews; Support resolution of member complaints and disputes; Contribute to process improvements and training; Analyse data and prepare reports; Present complex matters to governance committees
Seniority
Senior, hands-on IC with mentorship responsibilities