Operations Manager
Core
2IC to the Branch/Regional Manager overseeing daily operations, customer service, and warehousing for an industrial equipment provider.
Role type
Operations Manager (Branch/Office Manager)
Builds
Daily branch operations, customer service workflows, and warehouse processes for Agriculture, Automotive, Transport, Mining, and Manufacturing clients.
Domain
Industrial equipment distribution and services
Required skills
Branch operations management, customer service, warehousing oversight, process improvement, stakeholder management, team training, project leadership, reporting, stock management, general administration
Preferred skills
Experience in mechanical/trade space, continuous improvement mindset, relationship building
Technologies
None stated
Responsibilities
Oversee and improve daily branch operations including customer service and warehousing; act as liaison with Head Office; support the Regional Manager with varied administrative tasks; implement process improvements and train the team; manage phone inquiries, sales orders, stock receipting, and credits; lead key projects such as WHS and staff engagement.