Application Support Engineer, India, OEX
Core
Provide L2/L3 production support for a 24x7 global cryptocurrency trading system, managing incidents, releases, and system stability for Exchange, Risk, and Backoffice platforms.
Role type
Senior IC application support engineer (trading systems)
Builds
Production stability for Exchange platform, Risk management, Backoffice, and Market data systems
Domain
Cryptocurrency trading, Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
UNIX commands, SQL, Bash/Python scripting, FIX protocol support, API support, Linux/Java systems, Cloud technology, DevOps utilities, Monitoring tools (Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace), Incident handling, Trading system support (OMS/EMS)
Preferred skills
ITIL certification, Experience in Equities/Derivatives/FX trading
Technologies
Linux, Java, FIX, APIs, Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, Cloud platforms
Responsibilities
Provide technical support for application, API, and network connectivity; Identify and resolve production incidents with end-to-end ownership; Manage release activities, audit reviews, and BCP exercises; Monitor and automate alerts to ensure system uptime; Identify and implement process optimizations and automation.
Seniority
Mid-level, hands-on IC