Whatever Whenever Supervisor
Core
Supervise front-of-house operations and guest services at a large W Hotel, balancing team needs, guest expectations, and business goals.
Role type
Front-of-house supervisor
Builds
Guest experiences and operational efficiency in a luxury hotel
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Team leadership, guest relations, payment processing, room allocation management, reporting, loss prevention coordination, staff training
Preferred skills
Local guest journey knowledge, continuous improvement focus
Responsibilities
Manage day-to-day operations and ensure quality standards; Assist with problem payments and billing verification; Pre-assign room allocations and coordinate with housekeeping; Facilitate department meetings and briefings; Compile daily reports and logs; Process payments and balance cash; Accommodate guest requests; Assist in training and coaching employees.